Many businesses these days call both current. Potential customers for various reasons including to introduce their new product or service.Promote a product or service they already have announce a new deal or discount. And to conduct various market research surveys.
Running and eventually scaling call campaigns without providing your agents with auto dialer software is almost impossible. In this post, we will be taking a look at what are autodialer systems. How do they work and the pros and cons of using them for your business.
What is an auto dialer?
Auto dialers are a type of predictive dialer software. In general, predictive dialer software automatically dials phone numbers in your contact list. That are assign to a particular campaign and then directs them to your agents who are currently available.
Auto dialers come in various forms and do different things. They usually come in handy when you are short on time. And cannot focus on dialing or if dialing is impractical or inefficient for an agent to do it. Auto dialer is a tool that can be very useful for many different use cases such as sales, emergencies, hospitality and the healthcare sector.
What are the most common auto dialers?
There are a lot of different types of auto dialers. Here are the three most common ones.
Preview dialer
Preview dialers help your agents to either place an outbound call or skip specific telephone numbers. A preview dialer allows your agents to preview different customer information before placing the outbound call to them. Having on-time access to customer data can help your agents to better plan the outbound calling process and further personalize the interaction with the customer.
However, your agents cannot use preview dialers to contact a lot of customers in a short amount of time. As most preview dialers are not design to be used in that way. Instead, preview dialers are usually use for running outbound marketing campaigns on a smaller scale and to make the outbound calling process more result-orient. A preview dialer simply makes it easier for agents to handle more complex customer cases.
Power/Progressive dialer
While preview dialers allow an agent to decide. If they want to place a call or a telephone number, progressive dialers do not do that. Allow an agent to decide about placing a call or skipping a telephone number. Instead, the auto dialer software makes the outbound call as soon as an agent has ended their current call. A power dialer is more effective than a preview dialer because it increases the number of connections an agent can make with customers.
Since most auto dialer software allow agents to access key customer information while calling customers. Many companies using phone dialer can leverage power dialers to boost their upselling and reselling activities. Power dialers can also minimize the number of silent and abandoned calls.
Preview dialer
Preview dialers are completely different from predictive and power dialers.Predictive dialers can dial multiple telephone numbers at a time. As they also use the pacing algorithm to decide. When an agent will be available to handle the next call. The auto dialers make outbound automated calls just before an agent wraps up the current call.
Because of this ability, predictive dialers are the most effective out of all major types of auto dialer software, as they can enhance the connections between your customers and agents.
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When using predictive dialers, companies need to deploy enough agents if they want to minimize the number of dropp or abandon calls. Many of the modern cloud-host predictive dialer software come with additional features that can help companies dial the customer contact number at the right time. They can also help managers reduce abandoned calls and control both the dialing rate and speed.
How do auto dialers work?
For an auto dialer to work, there are four elements need. There must be a computer that is running the auto dialer software. A person that answers the phones, a voice modem, and an active telephone line. Even though the voice modem allow the computer to play record audio during a call, when using VoIP, the voice modem becomes obsolete.
As far as your computer is concern the more modems you have. The more calls at the same time can you make. The standard desktop computers currently have between two to four internal modem cards.
The auto dialer software then tells the computer. Which numbers to dial and what to do. When the line is busy or if it goes to voicemail or if an actual person pick up the phone. Before the phone can connect, the auto dialing software must decide what number to call and for how long.
Auto dialers today select from the database of leads. Because most calls are usually pick up by a person in the first 25 seconds. The auto dialer will drop a call if no one answers by 25 seconds. After those 25 seconds, most calls are usually forward to voicemail, which is something auto dialer software want to avoid.
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